BAD SERVICE

<p>I have had a Personal Account with FNB for 6 years now. On the 26th February 2017, while I was depositing money in the ATM at the Glen, there were a few Nigerian guys behind me, and while one made me turn around the other one took my card out of the machine. I deposited the (R10,100.00 (26 February - 17h50) and then R500.00 (26 February 2017 - 18H00) Before I deposited the R500.00, they already drew 3 separate amount adding to R8,000.00 from my account, but I did not check my phone, but the sms did come through at that time.</p> <p>After half an hour a purchase of R14,090.00 (18H47) was made and a further purchase in the amount of R11,900.00 was made as well on the 26 February, 2017 (20H34).</p> <p>I tried to get hold of the ****** card division to report the matter, but had to wait for half an hour before someone answered the call. I then asked them to cancel the card immediately, and an sms was sent at to me at 21h33 stating that my card was cancelled. However, when I went into the branch the next day (27 February, 2017) they advised me that my card had still not been cancelled, and was then cancelled. During this time the ********** were able to use my card for the entire time during the 26 February, 2017, up until 2pm on the 27 February when I went into the branch to check on my account.</p> <p>I am utterly disappointed in the service from FNB, as they are now stating that I will not be refunded any of my money, and that my card and pin number was compromised. If the security surveillance is checked during the time I was doing my transaction, you will see that my card was removed by one of these guys.</p> <p>I am a very big customer of FIRST NATIONAL BANK. I have enjoyed banking with FNB for the past 6 years, however, if my complaint is not resolved, and my money not refunded, I will be forced to move my account to another financial institution with immediate effect.</p> <p> </p>