JA
Jacky A

1 reviews | Active since Apr 2017

15 May 2017, 15:26

bad service

<p>jacky alexander ********** />May 9 (6 days ago)</p> <p>to RB <br /> ********** 337085 is my id you guys can see i wanted to do transaction via e wallet this morning it dont work why and i need to pay my suppliers toady why cant i have access to my bussiness account I was on your in Wynberg branch call on the ********** 000 my ticket number was nr 10 even the fnb members wanted to lay the complaint on behalf of me at 10;20 and 10;23 was cut off 3 times and the 1 consultant had my stuff open i came two times to him he say we not allowed to call the client last week i put a hello peter nobody called me. i need to do pro - wallet and do payment to Zambia and i need to know about the UnionPay as well and i want to change ,my cell phone banking.No use your marketing is good bad service and not giving your client info off new product via email or sms . I went to the airport had to find out about the UnionPay. I need my bussiness account and i want to know about the Lc Licence as well i dont want to be call on my cell people call when im in meetings if i ask them to call later then they call there time call ********** 339 and if not here Gretchen will tell you what times im here </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2017, 16:08
Official

Good day Ms. restgme

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***