Bad Service

<p>Good day Hello Peter</p> <p>My name is Henry Chelhango</p> <p>Im writing this report on behalf of my mom Elisah Thinavhuyo Negoma ID Number ********** 511084 who is 58 years older,who went to Thohoyandou FNB Branch next to game store on the 29 March 2017 having an amount of R14800.00 to deposit ,The consultant by the name of Azwinaki (Male) asked my mom to do the deposit on the ATM of which she went and did that,an amount of R5800.00 was succefully deposited and the remaining amount of R9000,00 was unsuccefully deposited and the amount was taken by the ATM,She went and report the matter to the consultant who told her to go and deposit the amount outside on the ATM,She was told to come back after TEN working days ,which she came back exactly after that period ,She was told that this matter will be resolved she must just wait.All claim forms were completed and receipts from the ATM was attached.</p> <p> </p> <p>I took initiative to inform the branch Manager Ms Mahudu Fulufhelo to make follows ups on this matter because there is no any assistance that my mom is getting from the consultant,The Branch Manager kept teeling me that i will revert to you.Till today mom is stressed with the service she is receiving from FNB and her money is not yet recovered ,My understanding is this transaction should only take 24hrs to allocate this money to the right customer after they have balanced their ATM not a month .</p> <p>My Mom Account number is ********** 7564</p> <p> </p> <p>This is clear that someone is not doing what he/she is hired to do and its not frustrating my mom who doesnt know what to do whether her money is gone or what .</p> <p> </p> <p>Hello peter can you assist us please</p> <p>my namber is ********** 118.</p> <p> </p>