jK
jacob K

1 reviews | Active since Jan 2016

26 Apr 2017, 08:27

bad service

<p>Me and my patner opened a bussiness account with fnb online. The process required that we goto a branch to complete the application. We did that and we were assured that the account was opened, untill we tried to access the account at a later stage and we were told that one of us phoned the bank and told them to close it. Whe we went into the branch to get the full story they could not even produce proff of such happenning. We were then told there was a document outstanding which we sent for the second time and still to date the accout has not been activated. If FNB did not want us as clients the least they could do was let us know intead of wasting our time with delay tactics. Not cool fnb.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2017, 09:11
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)