Bad service

<p>On the 31st I did a transfer of R58 320 to a settled loan account on my profile. After realising that I made a mistake, I called the services suite to get it sorted. They promised it will be deposited back in my cheque account within 48hrs. Again I called on Friday the 7th April, as the money was not reflecting. They said it was approved to be transferred same day. It is now Monday the 10th, my money is still not in my account. I called again today, been holding for more than 20min while they were trying to connect me to my banker, Sune du Preez and didnt even manage to speak to her. I tried calling her directly with no luck. she hasnt respended tomy calls and emails.. I'm really ANGRY and DISGUSTED with the service I'm getting from FNB. The next thing I receive an sms telling me my cheque account is in excess while there is money in it not the one in question. I bank with FNB because I was getting better service when I was using the gold account, now that I'm a private client, I get the worst service while paying a huge monthly fee, I'm not even getting a better personalized interest rate, since my bond and car finance are with the other bank. If this is not resolved quicker, I'm afraid I will have to close my accounts and move to a bank that is giving me better rate and service.</p>