1 reviews | Active since Feb 2017
Bad service
<p>I have a 2 debit order going out of my account for FNB and now I noticed that a third debit order is going out. I called to query it and no one was able to assist me. I email a lady by the name of Shelia Chiloane as I was given her details and she said that she could not assist me I need to go into the bank and they will try and trace it.</p> <p>what bad service this money gets debited out of my account and the bank that takes it out can not tell my why. I even gave then the reference numbers and no one was able to help. the reference clearly states fnb and I have 2 other debits going out from fnb so the reference number are similar. What bad service </p> <p> </p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
I just received a call from a consultant who resolved my query and arranged for a refund to be processed as well..
I should never complained if the person I emailed and spoke to over the
Phone assisted, Thank you so much for the quick response.
I just received a call from a consultant who resolved my query and arranged for a refund to be processed as well..
I should never complained if the person I emailed and spoke to over the
Phone assisted, Thank you so much for the quick response.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
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