Bad service

<p>Middle of March 2016 I went to Hartbee****rt FNB to close my Credit Card. They assisted me in the bank, by phoning to Credit Card Department to close the account. They procceeded to tell me that within 3 months it'll be cancelled and closed. Noticed that every month up to current date, that I am still paying service/card fees. I then called beginning of February 2017 to see what is all going on and they then told me that it should have been cancelled and that they would reimburse me of the service fees. She also told me she would call me back within 3 days. I have still not heard anything back from them and I can see my account is still open. Im very frustrated that no one can assist me and get the job done by closing my account.</p>