1 reviews | Active since Jun 2016
Bad service
<p>I accepted home loan offer from fnb and the house has been registered. I received first installment letter with breakdown and the Home Owner insurance premium which is wrong. I have written several emails and endless calls to Fnb and each time i call i am told they are busy investigating. I dont understand why there is an investigation on something which is clear. When I signed a contract, I agreed that I will take an insurance R124,10 and why now a premium is R135,24. 1st installment is about to run and this issue has been reported more than 45 days ago. Something is wrong here</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)