1 reviews | Active since Jan 2017
Bad Service
<p>hi, i bought a cell phone contract fromFNB branch in Springs, the cellworked perfectly until the unit blocked pattern to unlock it.I called FNB and was sent from pillar to post, I sent it back to them and they sent me to a repair center We fix it EAst Gate, they found the device to be inorder and refered me back to fnb. Who from the 11th Jan 2017 to date still can not assist or give me a solution. the device does not work as it can not load on the andriod platform and accept the google email. No one at FNB wants to assit and i am still left with a cell that does not work. I sent it to the manufacture and they checked the device and found it to be ok.ZTE refered me back to fnb, i am frustrated and dont know who to complain too</p>
Good day Mr. mzitho1388
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mzitho1388
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
