Bad service

<p>I am a private client of FNB for the last 3 years. The service i get from them is very disturbing. I called them last week a few times and i were on hold for almost 20 minutes at a time with no response. They told me they would get back to me regarding something on my acount that is costing me alot each month where other banks charges alot less. And i asked for a overdraft.It's been a week now. So? Do i have to waste my time and go into a branch to sort it out, why am i paying the fee for private banking?</p>