Bad service

<p>My phone has gone one in for repairs, I tried to log onto my profile yesterday the 9th January. I typed my password incorrectly 3 times and was told to contact customer care of which I did & I failed the security questions. I was then told to go to a branch of which I went to Southdale today the 10th. The was a gentleman who assisted me and I asked him if I will be able to change my password with an OTP and he said yes. I drove all the way back to the office only to discvoer that it was still telling me to open the app on my phone for confirmation. I'm very disappointed at the service received because I can't pay school fees for my 3 kids who have to go to school tomorrow. I phoned customer care and was told to go back to the branch again, I don't understand why me. I really don't have the time on my hands to go back because it is far for me & why did the guy fail to assist me. I'm really frustrated and disappointed. </p>