1 reviews | Active since Jul 2011
Bad service
<p>We have scheduled payments that run on the 25th for salries. We changed these in December to the 15th. I called FNB last week to change scheduled payments on our business account to the 25th since it is January now and they told me that they could not do it over the phone. Funny enough it is the same request I made in December and they did it then, not sure why they cant do it this time around. and they will tell you that you have done it too late by the time I have time to go the branch.</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Tel number: *** (option one)