1 reviews | Active since Dec 2016
Bad Service
<p>I got a call from Kersuha Naicker on the 23/11/2016 where they tried to get me to sign up for a FNB premier credit card to which I eventually agreed to. She then advise a consultant will contact me within 8 hours to which I have not received the call to date. I then noticed the adjustment fees going of my account because of switching to FNB premier and the credit card being added to my online banking profile. I then got a sms stating I do not qualify anymore yet the fees has not been reversed and the credit card is still sitting on my online banking profile. I have emailed the FNB premier division twice on this matter to which I just get an automated reply saying they will get back to me within 48 hours which they never do. Ref No CAS- ********** -R1K3F9</p> <p>It would seem that FNB uses this to **** people out of additional bank charges</p> <p> </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)