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freddy R

1 reviews | Active since Dec 2016

01 Dec 2016, 21:48

bad service

<p>I was sold an Fnb sim cart and in that I was told I'm going to get 50 sms 50 free minutes and 50 data and I'm going to pay R56 rant but I got Two sim cart wish the other one I did not agree on it, even was not told about. I was surprised when they deducted R461 for something I don't even know and use. I tried several times to call them to cancel but no help and they are continually deducting my money. I'm thinking of even canceling all my account with them after this bad service </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2017, 12:23
Official

Good day Mr Rakgotho,

Thank you for taking our call in relation to the previously logged complaint.

We appreciate your feedback as a valued client since we can only grow and learn from our your experiences.We will summarize all the views and update the relevant Business Units within FNB.

Thanking you.

Regards

Robert Bodiba

FNB : Complaints Resolutions Manager