Bad Service

<p>I sent a friend an E wallett on Saturday 26/11/2016, she needed the monies and struggled from that time to withdrew. On Tuesday I saw her again and she advised that it keeps giving her the same MMI error. I then called the call centre who said that it was Vodacom givng troubles, and didnt give much of an other solution, I waited until Wednesday morning and we tried again, I called the call centre again and they just blamed Vodacom again offered no solution and put down the phone. I called again a while later to another nicer lady answered and said that I should transfer R20.00 and send an immediate pin, after trying that it didnt work, showed that the recipients e wallett isnt set up, but I sent her a R800.00 the Saturday. I then went to Zevenwaght branch, the lady who assisted me told me well then you have to have it reversed, I told her that I didnt want it reversed because I will have to pay R50.00 to get it back, she then told me to log in on internet banking, there again the R20.00 transfer did the same thing, she then said bring the other phone here, there is nothing else we can do and walked away before I was even done talking, I left the branch then. I have now requested a payment reversal which costs me R50.00 and I have to wait 2-3 days, so basically for an instant conveint service changed into a nightmare where we anyway have to wait a week to get the monies. FNB staff were unfriendly, uninformed and unhelpfull.</p>