1 reviews | Active since Oct 2016
BAD SERVICE
<p>I have a sim card with FNB, from the time i got the sim the network has been very bad!</p> <p>today i noticed the the costs for 1GB of data costs R139.00!!! when just teo days back it cost R65.00 to recharge!! Where is the notice for this increase?</p> <p>I have been trying to call the call centre for customer care for the sim card division, ********** 147, Ive was on hold for half an hour, then when some one finally answers they just say hello and cut the call on me!</p> <p>This has happened three time today! I want an answer as to why the charges have been increased, and i want a call back today! Otherwise i would rather cancel my contract due to this really bad service!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)