MM
Mante M

1 reviews | Active since Nov 2016

01 Nov 2016, 20:23

Bad service

<p>I don't understand why do fnb advice us not to use atm but today they blocked my cellphone banking. I went to the bank and they told me they can't help me. I can only help myself at the atm. I mean who uses atm month end? It's not even safe to use atm anymore. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 09:16
Official

Good Day

Thank you for taking my call earlier to acknowledge your posting on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)