Bad Service

<p>I had a deposit of R6000 made into my account on the 03 Sep 2016.</p> <p>On the 08 Sep 2016 I received an email stating that the payment was not successful.</p> <p>I then called customer service department ( Ref Rw ********** 979) and they said they don't know why the payment was not successful and I should go to the branch where the deposit was made.</p> <p>I went to the branch (Kenilworth centre) and they said I must go to the person that gave me the cheque.</p> <p>I went to where I got the cheque (Nedbank) and they told me that they can't give me back the full R6000 because FNB has R5800 available.</p> <p>During that time I noticed that my account was in a minus. I called back FNB to enquire why my account was in a minus and why the full R6000 was not available.</p> <p>I spoke to a team leader and the team leader I spoke to didn't know whay my account was in a minus and he also said I must go back to the branch to clear my account.</p> <p>I went to the branch on the 8th and the person that helped me didn't tell me I should clear account and the call centre couldn't help me.</p> <p>How many times does FNB expect their clients to go to the branch for the same thing.</p> <p>It also means that the call centre is useless if they can't do other services... I'm now in a minus and I don't understand why... I'm sick of FNB</p> <p> </p>