Bad Service!

<p>I am still awaiting for Melinda to contact me regarding my previous complaint. I called into the call centre today and spoke to Romantia she said she is going to check with her team leader and then give me feedback. I waited on the line for 20 minutes and Romantia come back to me stating they cannot pick up anything from her side. I told her it took her 20 minutes to check with her team manager and I got irate and asked to speak to her team manager and she then tells me her team manager is not at work. I asked her who was she checking with because this is ridiculous and she could not give me an answer. Also initially when I called she was laughing before answering the call which I find is very unprofessional and she costed me money holding on the line for so long. I want this escalated to the very highest of levels and I still want feedback regarding my initial complaint sent on the 23 August 2016</p>