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khabonina P

1 reviews | Active since May 2015

22 Aug 2016, 14:07

bad service

<p>i was called and offered a contract sim. I was advised that i will not be charged courier fees and first debit order will be on the 25.08.2016, to my surpirse i have been billed R49.00 for delivery and R133.33 charges, i want this reversed and that sim card deactivated and cancelled. i want nothing to do with you!!!!!!!!!!!!!!!!!!!!!!!!!!!!1</p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2016, 14:24
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 996437

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

kP
khabonina P's update22 Aug 2016, 14:27
Reviewer Update

I spoke to 5 different people , all promising to get back at me. im so angry and ill be cancelling my bank account as well

kP
khabonina P's update23 Aug 2016, 09:51
Reviewer Update

im so angry

kP
khabonina P's update24 Aug 2016, 07:29
Reviewer Update

WILL THIS QUERY BE SORTED OUT???????????????????????????????????????I AM GOING TO CANCEL MY BANK ACCOUNT AS WELL.....

FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2016, 10:31
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)