Bad Service

<p>I had to process a forex transaction, and the nearest FNB branch to me was in Chatsworth. I went to the bank tellers and waited in the queue. When it was my turn to go through, one consultant was incapable of helping me and handed me over to another consultant called Anand. Instead of helping me, Anand continued to help another who was not even waiting in the queue before me. This transaction took another 15 minutes time. I found this extremely unprofessional. When it was my turn Anand inspected my notes and told me that he could not exchange one of my notes as it had a small red pen scribble, and that it would not be processed by any other bank or branch. I said ok. Then he continued to say that he could not exchange all the notes as it would exceed the daily limit of R10 000. I found this also a bit strange, but agreed anyway because you trust the consultant knows what he is doing. The next day I visited a branch in Gateway, and the bank teller was super friendly and asked her manager about the red scribble on the note to which she rep**** that it was fine to process as long as it did not have blotches. Also I queried about the maximum daily limit to which she rep**** all my notes could have been processed at the same time. What a difference in service. As a private client I expect top notch service all the time. Due to Ananda in capability, I lost a couple hundreds due to the exchange rate being lower the next day. Not cool. Will not be visiting the chatsworth branch again. </p>