bad service

<p>Good day I hope this is the last time I send an email to hello Peter, I ve got a problem with Fnb is getting anoing, I have made arrangement with Fnb to take money out of my account on the 3rd and the lady her name was precias or promis or something like that she promise to me and said Fnb wil not take money out of my account because I made arrangements with them, but still they took last week Thursday R244,82 + R75, afther I thought with fnb to give my money back so they took again for what? So if u make arrangements and u don't make arrangements they take when they whant, so Fnb whant to be funny so now I whant all the money back what they took when they whant for the last 4 months. I think that's fair because why must I struggle, how must I budget if they take when they whant</p>