1 reviews | Active since May 2016
Bad Service
<p> almost 2 months later and I am still waiting for a manager from credit card division to contact me but my service fees have been deducted from my account. I asked for a purchase to be reversed as I did not get any service but it seems that FNB Credit Card Division seems to support these **********.</p>
Thank you for making contact with us.
This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via the contact details provided below?
Your reference number is:936598.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one
Thank you for making contact with us.
This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via the contact details provided below?
Your reference number is:936598.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one
I am still waiting for this query to be resolved.............................
I am still waiting for this query to be resolved.............................
I just was copied in on an email that Levona Derbyshire sent to Lee Joseph stating that my query must be deadloacked because I do not want to accept the response that was given to me on 27 May. I only asked her to read all the correspondence thereafter befor sending me emails and this was only because I wanted her to understand that FNB contacted me last week and asked for further information which I provided but they did not come back to me thereafter. I have been a client for over 30 years and this is the pathetic service I get. This is what happens when you ask someone to use a bit of common sense (and I was very polite in my wording which I should never have been). Abuse of power....... So let me teach you how to treat customers...first you listen to their complaints without interupting and try to understanding their perspective....if you have an unfavourable response then try to explain to them why you are not responding in their favour and maybe recommend a solution if possible.. DO NOT TREAT CUSTOMERS LIKE YOUR ENEMY AS THEY PAY YOUR SALARIES INSTEAD TRY TO WIN THEM OVER WITH COURTESY...........You may even feel good about yourself because you have learnt to improve on your EQ. Oh and by the way I am a Platinum Client and this is how I am treated.......BEST OF LUCK TO ALL OTHER FNB CUSTOMERS
I just was copied in on an email that Levona Derbyshire sent to Lee Joseph stating that my query must be deadloacked because I do not want to accept the response that was given to me on 27 May. I only asked her to read all the correspondence thereafter befor sending me emails and this was only because I wanted her to understand that FNB contacted me last week and asked for further information which I provided but they did not come back to me thereafter. I have been a client for over 30 years and this is the pathetic service I get. This is what happens when you ask someone to use a bit of common sense (and I was very polite in my wording which I should never have been). Abuse of power....... So let me teach you how to treat customers...first you listen to their complaints without interupting and try to understanding their perspective....if you have an unfavourable response then try to explain to them why you are not responding in their favour and maybe recommend a solution if possible.. DO NOT TREAT CUSTOMERS LIKE YOUR ENEMY AS THEY PAY YOUR SALARIES INSTEAD TRY TO WIN THEM OVER WITH COURTESY...........You may even feel good about yourself because you have learnt to improve on your EQ. Oh and by the way I am a Platinum Client and this is how I am treated.......BEST OF LUCK TO ALL OTHER FNB CUSTOMERS