tM
tumelo M
1 reviews | Active since Oct 2012
13 May 2016, 13:48
bad service
I signed up for the FNB Connect Sim card in 2015 November, the consultant who signed me in gave me all wrong information just to get a sale. 1st the sign up fee was not communicated thus more money was debited from my account. she further advised that the SIM card will only be active once I START USING it, little did I know that I was being billed every single month AND FORFEITING the data that I was paying for. why is it that they give us wrong information just to meet their targets? 5 months down the line I have been paying for something that I haven't been using.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
14 May 2016, 06:33Thank you for bringing this matter to our attention.
Please be advised that we have escalated your concern to FNB Connect who will investigate and provide you with feedback.
Your reference number for the complaint is 922297.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply14 May 2016, 06:33
Official
Thank you for bringing this matter to our attention.
Please be advised that we have escalated your concern to FNB Connect who will investigate and provide you with feedback.
Your reference number for the complaint is 922297.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)