bad service

I really regret the moment i googled fnb to open an account, they pride themselves with this world class technology, and what ever benefits. Did they forget to mention that the process of opening a card takes ONE FLIPPEN MONTH, i opened my card via sales some gentleman called me, account was opend successfully, then the mess started, \passing of the buck"you gave my card to this useless company called ccd couriers where they still have not forwarded you my damn fica documents and ID copy if the protection of my personal information (POPI) I trust you are fami**** with term"