BAD SERVICE

Last week Thursday I stop my lost card online. Call the call centre for lost/****** cards, arrange new card. Was told 3 - 5 working days, then I will receive an sms to collect, no costs. Happy customer. TODAY 5 working days, 16h00, later still no sms from branch that my bank card is ready. Phone the Cheque Account Department, consultant, without taking ANY OF MY PERSONAL INFORMATION, tells me sorry it takes 4 - 7 working days! I said to the consultant I was informed 3 - 5 working days! I asked the consultant to check where my card is as it is on my online banking already. The Consultant tells me sorry she can't check where my card is. I ask to speak to a Manager and gets told by the consultant the manager wont be able to help me. I again asked to speak to the Manager. On hold for 5 minutes, no Manager and no consultant. Great! Still no answer. I know for a FACT that you can check on your system where my card is, but due to either incompetence or laziness the consultant refused to assist! I NEED MY CARD! Clear as day the one hand in FNB does not know what the other hand is doing.Different time frames for same thing. Well done! Best poor service ever!