Bad service

FNB app is not working to some of the clients? been told by their consultants, I have been referred to more that 5 consultants since yesterday. some have directed me to cellphone banking but I only use visual card, and Thokozile said "unfortunately we cant help you". the question is who can help me if all FNB employees cannot offer solutions?

or they telling me to look at other banks?

Thank you FNB for nothing.