bad service

My bank card was swallowed at the atm . I called the call center number to block my card . The lady that answered the phone asked for my I'd number and full names. I gave this and proceeded to tell her that my card was swallowed. I asked her to block the card and she said \ it was blocked by the atm. I asked her to check if any transactions had gone off my account and she said she could not tell me. I said ok and gave her the last amount that I made and asked if there was any after that she still didn't want to tell me. So how am I going to report any frqudulant activity if my bank "Does not want to help me . I asked for her manager and she said he will call me back. That was this morning at 8:30am and I still never got a call. This is the worst service I ever had and because this is the industry I am in I know what customers should be getting. So I hope someone calls me and takes the time to read this complaint and contact me. Mr w jails<br> """