KF
Khanyisa F

1 reviews | Active since Sept 2013

28 Jul 2017, 15:39

Bad Service

<p>Today the 28th I went in the afternoon to visit the branch in Greenacres...I wanted to deposit but as I was approaching the branch there was no welcoming person in the branch assisting walkinn clients. This was strange as I was 2min in another branch depositing inside too. I approached the Teller and there was 1people in front of me , 1 being assisted. When I go to the Teller the lady informed me that I cannot deposit inside the bank & could only do so in the ATM. I was puzzled by this info cause there was no communication since I am also banking with FNB. The lady directed me to the ATM Que which was very long. I couldn't stand in the que while there was an opportunity to deposit inside. It was empty by the tellers while I was waiting for the Manager. She informed me that the reason the lady sent me to the ATM was because it's cheaper ..That was not the reason I was to deposit..I just wanted to deposit & didn't ask for cheaper option or pricey ......The Manager spoke to the Teller & she was able to assist me and tried to be nice well I don't appreciate the way I was assisted in the branch</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2017, 16:13
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)