SS
Sal S

1 reviews | Active since Nov 2012

14 Jul 2017, 17:43

Bad Service

<p>On 24 June 2017 I went to FNB Fordsburg to commission a document. I waited about 15 minutes before the Administration Manager Helena van Wyk (commissioner of oaths) came out. I told her that I was an FNB client and if she could please commission a document for me. She said that she is only allowed to commission bank documents. I said that as a commissioner of oaths, she could commission any documents. She refused. I said that this was unacceptable. I went to Standard Bank who immediately assisted me without any questions although I was not a client of theirs. Extremely poor service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jul 2017, 08:25
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)