Bad Service

<p>Very bad service, I was at the FNB ATM tried withdraw money and the machine didn't give me money and then called a ********** 0132 which is to cancelled the card. I explained to the agent, that I did withdraw for my mother R700.00 and when I tried to withdraw mine, the machine showed how much I'm withdrawing but didn't bring out the money and they returned the card only, then I received a notification from my phone that money withdrawn, I immediatley open my app and check the balance and the money was not i my account, the machine after that gave an error massege that said out of service, the lady told me to go to the nearest brach, and did explain to her that the was not one nearer. she did want to help and I asked for her manager and the lady by the name of Kediboni came and told me that she will call me back and said I can go back to work they will stop the card. I went back to work and she didn't call me back and then called the ***** line and someone emailed me a form and told me to cutt my card into 2 and make a copy of it and send back with the form . I did all that and got a noreply email that said turn around time 2 days. after 2 days I called the customer service line and spoke to a lady and she kept me onhold for about 10 minutes and then after she came back and told me the turn aroind time is 7 working days. I was so frausted because it was never mensioned to me and no sms received to confirm my query. I stayed 7 working day and called premier banking and spoke to Thapelo and he said to me they are still working on it I asked my don't they send me a sms to inform how far the investigation is and he couldn't answer. I called again on the 12 July and spoke to Mpho Motsamai and explained to her, she then asked me called while she check, I was on hold for 15 minutes and she came back and ask to call me back because the department was busy, that was in the morning ehe I spoke to Mpho. around 14h45 I| called back again and asked for her, someone transfer me I don't where, but I was onhold for more that 15 minutes and the call diverted to a guy called Danie Hugo and had to explain to him again and then he asked me to send the form agan and promised me to call me back later or the following day morning. at 15h25 I got a call from Mpho Motsamai and she told me that I have to go to the branch. my Question was after 8 working days, after many calls I have to make and they telling me to go to the branch which is my time and my petrol money because the branch is far from where I am. after so many attempt I made. FNB did not have a disency to call me or a simple cheap sms to give me feedback. they have to wait for me to make that call. where is FNB' s "HOW CAN WE HELP YOU" I find all this</p> <p>Pathetic and to me FNB couldn’t help me. When Needed them.</p> <p> </p>