MP
Macnus P

1 reviews | Active since Jul 2010

10 Jul 2017, 20:42

Bad service

<p>Good day, 4 working days back i report to FNB that my otp pin is send to an unknown number, so i cannot set up my FNB app on my phone.Till now no one can solve this problem and im tired of phoning.I even contact their chat group for premier clients without any succes.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2017, 09:23
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

MP
Macnus P's update20 Jul 2017, 10:34
Reviewer Update

The relevant dept sent me an e-mail to go to my branch to solve this problem, the same branch told me to contact this particular dept.It seem this app of Fnb is not for all of us.