CH
Carmen H

1 reviews | Active since Mar 2017

28 Jun 2017, 06:30

BAD SERVICE

<p> I BOUGHT TICKETS ON MY CHEQ ACC FROM TRAVELSTART THE PROBLEM CAME WHEN I SAW THEIR IS A PROBLEM WITH THE SECOND NAME THEY SAID I HAVE TO WAIT 6-8 WEEKS TRAVELSTART TO GET MY REFUND BUT I HAVETO PURCHASE NEW TICKETS AND BE CHARGE I REFUSE TO WAIT SO LONG AND BE CHARGE AGAIN THEN I CALLED FNB HAD TO SPEAK TO 3 DIFFERENT PEOPLE JUST TO GET A FORM THEY SEND ME THROUGH 2 THE WRONG FORM THEN I FILLED IN LODGE MY COMPLAIN WITH FNB TO REVERSE THE PAYMENT I CANT AFFORD TO WAIT 6--8 WEEKS AND EXPLAIN THEPROBLEM THEIR IS ONLY AN ERA ON THE SECOND NAME I HAVE THAT PURCHASE TO BE REVERSE THEY SEND ME YESTERDAY A SMS TO SAY THEY CANT ASSIT ME I NEED TO RESOLVE MY ISSUE WITH THE MERCHANT I CALLED IN EXPLAIN MY SITUATION AGAIN FOR OVER 26 MINUTES</p> <p>WHERE IS THE HOW CAN WE HELP U I THINK THAT HOW CAN I HELP U IS FOR ONLY THE BIG BUSINESS AND PREMIER CLIENTS</p> <p> </p> <p>I GOT ACCOUNT NOT WITH FNB BUT WITH TRAVELSTART /////I BANK WITH TRAVELSTART ////NOT FNB ////THAT IS HOW I FEEL /////THEY NOT THEIR FOR THERE CLIENTS AT ALL ONLY BIG FISHES////////</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 11:14
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)