Bad service

<p>I am sending this request on my son's behalf.My son,,Coenraad opened a account with Fnb New Market Mall on the 10 th June 2017 .He explained to them they can only contact him after 15h00 due to his work as a technician.The consultant Rachel Pumugwayp(not sure if I spelled it correctly) assisted him and told him to collect his card on the 17 th my son went no card and they said the following week.H e went</p> <p>on the 24 th no card ,to our knowledge the card is suppose to be availible within 5- 7 days.The consultant excuse is because they can't get hold of Coenraad that's why never ordered one.This is not client service please follow up urgently why he can't receive his card</p>