Bad Service

<p>On 26 May 2017 I called to lodge a claim for windscreen and was told that I have to contact the service provider directly and lodge the claim with them.I then contacted PG Glass Wonderboom branch and lodged a claim and received reference number.</p> <p> </p> <p>On 09 June 2017, PG Glass contacted me with information that the insurance is not approving the claim, and on 13 June 2017 I contacted FNB insurance to try and understand the reasons for not approving the claim. The lady who assisted me took down PG’s details and promised to call them and get back to me, which she did later in the day to say she will immediately approve the claim herself.</p> <p>But surprisingly again on 15 June 2017 PG Glass contacted me again with information that they are still waiting for approval from FNB insurance.</p> <p>Two months ago they changed underwriters and that cannot be the reason as even documents state that the change does not affect customers in anyway, expect for change in premiums.</p> <p>The service I have thus far received from FNB Insurance is horrific to say the least and I am left baffled as to what might be playing at as my account is up to date.</p> <p> </p>