Bad service

I sent numerous emails to fnb to ask if they can phone me so that I can sort issues on my account as I am in a abroad and I can't come into a branch and sort it out.

On the 17th of april, was the first email I sent and then they requested my documents via email to prove that it is me(the account in question). There after I semt my contact number as requested as they needed to phone me. After sending my number three times(also understand that this is a open ticket on their system and not a new one) they took forever to get back to me. Eventually I got so horribly tired of the wait that I sent a snotty email, tilling them how I feel how their incompetency and lack of service delivery.

I've never dealt with a company like this where they don't have their companies customers at heart. They are there just to take ones money with no care.

I don't know what to do anymore to light free under them to get(what is a simple request) completed.

I need help became I don't know what to do anymore.