Bad service

I went to an ATM at an FNB branch on Monday morning to do a deposit. As the machine started counting the cash it went offline. The machine gave me back my card , with a slip saying the deposit was unsuccessful. As the branch was still closed the security guard on duty told me that I had to come back to the branch and complete a form, which I did. The lady helping me was very helpful and told me that it would take 24-48 hours for the money to be put back in my account. I even got a sms with case number and an email that I can use to follow up on the case, however you get NO help what so ever to follow this up, the call center, telling you that only the branch can help , so off I went to the branch yesterday and spoke to the branch manager, as it was not a small amount and I have need my money to pay accounts. I understand they have to check everything, but this was not my fault, and I cannot understand why I have to wait so long. Anyway I was told that the matter was resolved and that my money should be in my 12 o` clock last night. Well well well, still no money , now I will have to do my third trip to the branch to see why I still have not received my money!!!!! As I explained to the manager yesterday, there is no communication at all from the bank and in the mean time I am just expected to wait around for my money!!!