Bad service!!

I am disappointed with the service I have received from First National Bank regarding my loan account.

I have been a client of FNB for over 15 years and have always aimed to manage my accounts responsibly. Recently, my financial situation changed due to a reduction in my salary, and I proactively reached out to the bank to request assistance in reducing my monthly loan instalment so that I can continue meeting my obligations.

Unfortunately, I did not receive meaningful assistance from the agents I spoke to. No practical solutions or repayment options were offered, and I was left without guidance on how to manage my account under my current financial circumstances.

Out of concern that I may not be able to sustain the current instalment, I indicated that I might be forced to consider changing banks purely to manage my finances and avoid falling behind. This was not a decision I take lightly, but rather a reflection of the lack of support I experienced.

I want to be clear that I am not refusing to pay my debt ,I am trying to act responsibly and prevent default by requesting a reasonable repayment arrangement that aligns with my current affordability.

I expected my situation to be assessed and to be offered possible solutions such as restructuring or adjusted repayment terms, especially given my long-standing relationship with the bank.

I am requesting that this matter be escalated urgently and that I be contacted by a representative who can assist in finding a practical and sustainable solution.

I remain committed to settling my debt and would appreciate the bank’s cooperation in resolving this matter.