Bad service

Good day

Please can I have assistance. I have restorted to facebook, going into the branch and now hello Peter I am a new client that was offered to switch over to fnb to a premier account which I accepted. The consultant ernest who helped me was great on the phone however, he did not capture the correct address nor did he capture the correct contact details. As a result my card was delivered to the wrong person at a completely different address and had no communication regarding this. I assumed that because of lockdown this will take longer until I queried this and found out that the card was delivered 2 months ago to the wrong person. I went into the branch updated my details and still the wrong individual is being contacted regarding my card. I have emailed ernest to confirm that I will still receive the funds promised to me if I I switch and he has not come back to me in over a week. This will determine if I switch over or not as I should not be penalised. He did not capture the details correctly and as a result delayed the process. I have since received my new card yesterday, thank you for that however communication is still being sent to the wrong individual. Is that not giving out my personal details then I dont know. please can this be resolved