BAD SERVICE

Regarding the FNB home loan collection, my experience with FNB has generally been positive over the past few years, especially when they financed my house. However, I was taken aback by my recent interaction with Katleho Motswaneng, the representative I spoke to. Unfortunately, her demeanor came across as unpleasant and somewhat impolite.

I completely understand that she operates within the collection department, but it's crucial to remember that this shouldn't justify rudeness, especially when a client is reaching out for clarification.

Considering FNB's reputation as a prominent institution, I find it unlikely that they would condone such subpar service towards their clients. I was actually considering moving my banking services to FNB, but after this morning's experience, my enthusiasm has waned considerably.

I must admit, I am quite disappointed with the level of service I received.