Bad service

I lodged a claim for ****** items at my property and fnb insurance rejected my claim based on no force entry when the theft happened outside the hose where a gas cylinder padlock was broken from its cage and the claim took almost a month to be finalised and no assessor was sent to the property they only asked me to send photos . The claim was handled unprofessional and FNB only cares about their pocket .When I cancel, they want to reduce my premiums but they failed to cover . Never insure with fnb they are terrible when comes to insurance, I regret the day I signed up with them I should have stayed with my old insurance as never had any problems.