Bad Service

On Sunday (29 September) I bought goods online only to find out it's a ****. Immediately after I discovered its a **** I called the ***** line to reverse the transaction since the transaction was still pending . They told I need to fill in the dispute form and Mampho closed my card and requested if I need to order new card which I confirmed . While were still busy I realized I was running of airtime and asked her to call me back surprisingly she told me she was unable to make outbound calls. On Monday I sent the dispute form and I was under the impression that she ordered the card.

To my surprise this morning when I called my card was not ordered. I am travelling on Friday and need my card. I cannot pay 110 for temp card or 400 for faster delivery for *********** staff at fnb.

As a private client I do not expect this kind of service. I need my card by Friday.

Secondly there was no communication between myself and the company I bought goods from. As I said it was a **** I reported this while the transaction was still pending .