BAD SERVICE

Continued Disappointment with FNB Bank Services

I am deeply disappointed in the ongoing poor service I’ve received from FNB Bank. After accepting a policy last week Wednesday, I have yet to receive my policy documents. This is unacceptable, as I am unable to review the excess structures and terms and conditions without the documents in hand.

Since last Wednesday, I have called every day, and each time, I am given the same false promise that the documents will be sent to me by the end of the day. Yet, nothing has materialized. I have also requested a manager to call me to address this matter, and I have been ignored repeatedly.

As a customer, I am left frustrated and concerned about the bank's ability to uphold basic customer service standards. How is a customer expected to make informed decisions when such important information is withheld?

If this issue is not resolved soon, I will have no choice but to cancel the policy before even starting a relationship with FNB Bank.

I strongly urge FNB Bank to improve its communication and service delivery, as the current experience is far from acceptable. Until these issues are resolved, I cannot recommend FNB Bank as a trustworthy financial institution.