Bad Serves FNB

My Name is Dominic Rhode. i own a small business that has a business account at FNB. I am so disapointed in the service i have received from fnb and am so angry and frastated. Fnb closed my business account after i was hijacked and i had to open a new business account online. the process went well until i was told that there is a hold on my account becuase they have not received all the documents. So they send me the documents that i had to complete which i send back to them and they mailed me back to say documents was received. i then received a call from the call center confirming this again and told me to fastrack the process i should go into a fnb branch ( Pinelands) and tell them to phone the call centre so they can release the hold. At the branch i had to fill out the shame form that i mailed to the contact centre and the consultant told me as soon as she send the documents to them the account hold will be taken off. This was the case the hold was off and my clients could deposit funds into my acount. but when i tried to tranfer or make payments i could not do it. so i went back to the pinelands branch and spoke to the consultant who assisted me and she called the contact center again they told her that the hold takes 48hours to be removed this was on the 8th november. friday 11th november when i tried to use my account my account was still frozen so i went back to the branch in pinelands. again the call centre was called and rica dep and it was all clear.then we were transferd from the one department to the next and the next department felt like it went on forever. at 16:35 a consultant said that the admin has to remove the hold and that they will try and contact them while i was holding on the line. at 16:45 the consultant came back to me from the call center only to tell me that the he was advised by someone to come back monday as the admin dep dont work on saturdays. ( angry face) This frastated me even more as my clients paid funds in my account that was for salaries that i had to pay but could not do that due to someone not doing there job now and i have to suffer and face my staff because i could not pay them. this was the worse service i ever received from fnb and i feel to close my account and open it somewhere els where i am sure i will get better service. My Company name is DSD Projects Cape PTY LTD. my ID number is ***. Phone ***. I will make known to everyone of the bad service i receved and the matter is still pending amy account is still frozen.