Bad serice delivery From FNB

Good day

So this will be my second time complaining about FNB service.As the first time i went to hello peter that was the only time something happen.

So about 5 weeks ago i started a CIPRO registration through FNB which i was told is very fast.To my bad it took me almost 2 weeks after numerous phone calls just to find out that my documents got lost.So this was the first time it got lost.I then send it again and again it got lost so the documents got lost 3 times in total.When they finally received it they couldn't register my business reason being my lease contract has expired.But the best about that is that the one i send them was a brand new one that was signed on the 01/12/2017 and is only expiring 01/12/2018 it took me almost a day just to explain that to them. Finally i got fed up and reported the story to Hello Peter quickly then they sorted out my problem.So i finally got my registration documents.SO part of registering your business through FNB you get a Business account also.So i got a welcome letter containing my account number and that the account is open and they will send me a card.After about another week no card no response.So i as the client phone in again just to be told "'no sir no card was ordered"'.So then i did a name change on the comp[any name in the meanwhile it took me 1 week just to get them to do the name change on the system.Last week Thursday i phoned in regarding my card.So i got promised that it will be delivered Monday Monday came and m\Monday went.This morning they phoned me and arrange for my card to be delivered on Thursday only how bad is that after getting promised that it will be here on Monday.VERY Very poor service from FNB .I would never recommend someone to do their business registration through FNB.