Bad sales knowledge & bad eBucks resolution

Sales person at Rosebank informs me:<br> 1. No monthly fee of R53 if the card is used monthly - after calling the call centre I'm informed this not true!<br> 2. The call centre informs me that there is another monthly fee of R10!? <br> 3. I requested a R10,000 limit and an additional R140,000 is added to a budget facility! Although I qualify for R150,000 I did not want this high limit nor budget facility<br> 4. I specifically requested not to be linked to eBucks <br> 5. I receive my first statement where I'm debited for R200 (eBucks)! <br> 6. The call centre does a security check and tells me only the eBucks team can give me a reference to be removed from eBucks <br> 7. The eBucks team do another security check before they give me a reference number <br> 8. I'm transferred back to the call centre and another security check, only for them to tell me again that I need a reference number. Once I've informed her that I have a reference number, she then wants to activate my card when I don't even have the plastic! <br> 9. It was a pleasure to put down this call after 18mins of pure frustration to cancel eBucks where I specifically requested not to be linked. <br> 10. Poor after sales service FNB