Bad review

I am extremely disappointed with the service from First National Bank. My husband has been applying for a flexi facility for the past few months and up until today we have not received any proper assistance. We have called multiple times and sent several emails, but nothing has been resolved.

What is even more frustrating is that there is absolutely no follow-up from their side. We are the ones who have to call every single day just to try and get an update. Customer service should not work like this.

Because of this poor service and lack of support, we have decided to leave FNB and move to another bank. This has been a very disappointing experience.