Bad responses from Branch

I have opened a business account for an NPC. i was first allocated a branch in Pretoria. I requested it be changed to Northcliff - Johannesburg They changed it to Cresta - Johannesburg - in a shopping centre as opposed to Northcliff. I submitted all forms as requried including online banking. I was contacted by a manager from Cresta but subsequently emailed a few times but have not received responses. FNB asks what can we do for you in their adverts. Well for starters you can look into this and fix the problem.