bad response

After my complaint on 6 July I received acknowledgement from FNB But thereafter one unhelpful condescending<br> call and then another call from a consultant who had no idea as to why she was calling. She never returned the call and since then no other contact from FNB. On Tuesday July 28th I sent an e-mail to the attorney handling my case for an update on my matter and have not received a response. This has gone on for 8 months and is urgent for me. It is both a nightmare and frightening situation and clearly FNB are not taking care of me and my well being or interests.