1 reviews | Active since May 2016

10 May 2017, 13:59

Bad queues

<p>have been sitting for almost an hour to get a stamped bank statement, have moved 4 places and still 4 people to go... fnb cannot blame the renovations at this branch, it was the same before. When are they going to use our bank fees to simply employ enough staff?? Or does this take too much profit away from the rich shareholders? This is not the staff or branch managers fault so please don't pass this on to him, the problem runs much higher than at branch level. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2017, 14:56
Official

Good day Ms. helen robinson

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***